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Returns & Refunds

Returns European Union + United Kingdom

Thank you for purchasing our product. If for some reason does not satisfy you can make return it by following these simple steps:

You can return any item purchased on our store within 14 days from the delivery date.

European Community and the United Kingdom are completely FREE

• Return items must not be worn, washed, damaged or altered in any way, they must return with all tags still attached. Items without the tags and seal will not be accepted.

• Use a box or envelopeproperlysealedwellto make products, and stick thepre-printed and pre-paid UPS label on the order box or package.

• Please note that we can only refund the returned products properly. If your return does not meet the conditions listed, we can not issue a refund and your order will be sent back.

• Specify the order number, the product code that you want to make and the reasons sending email reso@borderlinecollection.com

You will receive an email confirmation when we accept your return, within 3 working days from the date of delivery to the warehouse and automatically if everything up to standard, we will be make the transfer to the your bank.

 

 

REST OF THE WORLD

Thank you for purchasing our product. If for some reason does not satisfy you can make return it by following these simple steps:

We gladly accept returns within 30 days from delivery date. Here’s how:

  • Make sure the items are in the same condition you received them in, with all tags still attached. Items cannot be worn, washed or altered in any way.

  • Please send an e-mail to reso@borderlinecollection.com within 10 days from the delivery date in order.

  • Ship your parcel with a shipping service of your choice and at your expense making sure that the package reaches our warehouse within 30 days from the delivery date to the following address:

D & L FASHION S.R.L.

VIA PIETRO NENNI, 1

42023 – CADELBOSCO DI SOPRA (RE)

ITALY

Please remember to hand in the 5 copies of Proforma Invoice you find in your package to the shipping service you opt for.
These forms are necessary for Customs clearance so please do not insert them into the package. You can download an empty copy here.

You will receive an email confirmation when we accept your return, within 7 working days from the date of delivery to the warehouse and automatically if everything up to standard, we will be make the transfer to the your bank.

  • Return items must not be worn, washed, damaged or altered in any way, they must return with all tags still attached. Items without the tags and seal will not be accepted.